NHTSA Complaint #11360435 — 2017 JEEP CHEROKEE

I'VE NEEDED TO ADD A QUART OF OIL EVERY 1000 MILES SINCE THE VEHICLE WAS NEW. I RETURNED THE CAR TO THE DEALER AT APPROXIMATELY 3200 MILES AND WAS PUT ON AN "OIL CONSUMPTION MONITORING PROGRAM" WHERE I RETURNED THE CAR EVERY 1000 MILES FOR MEASURING THE OIL CONSUMPTION. THIS WAS DONE EVERY 1000 MILES AND THE CAR NOW HAS 15,700 MILES. WHEN I RETURNED TO THE DEALER TIME BEFORE LAST, I WAS TOLD TO DRIVE IT ANOTHER 1000 MILES, RETURN AND IF OIL MUST BE ADDED, CHRYSLER WILL "REPLACE THE ENGINE." WHEN I SCHEDULED MY LAST CONSUMPTION CHECK, I WAS TOLD CHRYSLER NOW UPPED THE CHECKING INTERVAL TO 1500 MILES. I THEREFOR DROVE THE CAR ANOTHER 500 MILES AND RETURNED TO THE DEALER ON 9/21/2020 WHERE THE THE CAR WAS CHECKED IN. AFTER THE CAR WAS CHECKED, THE SERVICE CHECK IN GUY TOLD ME THEY ADDED ANOTHER QUART, AND THAT I NEEDED TO PUT YET ANOTHER "1500 TO 1700" MILES ON THE VEHICLE, THEN RETURN FOR ANOTHER FINAL CHECK, AND IF OIL WAS NEEDED, THEY WOULD (ONCE AGAIN) REPLACE THE ENGINE. I UNDERSTAND FROM THE SERVICE PERSONAL, THAT IF THE ENGINE OIL QUANTITY DROPS TO TWO QUARTS BELOW FULL, THE ENGINE WILL SHUT OFF, AND THAT THIS HAS HAPPENED NUMEROUS TIMES.