NHTSA Complaint #11360125 — 2020 JEEP CHEROKEE

WHILE DRIVING THE VEHICLE ALL THE WARNING LIGHTS COME ON AND WARNING SOUNDS START GOING OFF. WE LOSE OUR SPEEDOMETER, FUEL GUAGE AND ALL OTHER INSTRUMENTS. THE PARKING BRAKE ENGAGES AS WE ARE DRIVING DOWN THE ROAD AND THE VEHICLE WILL NOT SHIFT GEARS. WHEN STOPPED AFTER THIS INCIDENT, THE PARKING BRAKE ENGAGES AND WE ARE UNABLE TO GO FORWARD OR BACKWARDS WHILE IN GEAR. AFTER TODAYS INCIDENT, THE VEHICLE WOULDN'T START BACK UP AFTER THE VEHICLE WAS TURNED OFF. THIS STARTED 2 WEEKS AFTER WE PURCHASED THE VEHICLE AND HAS BEEN A CONTINUOUS PROBLEM SINCE THAT TIME. (WE'VE OWNED THE VEHICLE SINCE FEBRUARY 2020.) THE VEHICLE HAS BEEN IN THE SHOP 4 TIMES WITH THE SAME PROBLEM. ONE OF THOSE TIMES IT WAS IN THE SHOP FOR 2 1/2 MONTHS AND THE SERVICE DEPARTMENT WASN'T ABLE TO LOCATE THE PROBLEM. WE FINALLY TOOK THE VEHICLE TO A DEALERSHIP 3 HOURS AWAY FROM OUR LOCATION AND THEY FIXED THE BLIND SIDE MODULE WHICH THEY STATED SHORTED OUT THE REMAINING SYSTEMS AND THAT IT IS FIXED. TODAY, 09/20/2020 WE HAD ANOTHER INCIDENT IN WHICH THE MALFUNCTION WAS WORSE AND WOULDN'T START AFTER WE TURNED OFF THE VEHICLE. THE PROBLEM IS GETTING DANGEROUS AND SCARY WHILE DRIVING. I HAVE VIDEO RECORDINGS OF EACH INCIDENT. THE VIDEOS ARE TO LONG TO ATTACH, BUT I HAVE BEEN ABLE TO TEXT THEM.