NHTSA Complaint #11355125 — 2017 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11355125
Vehicle	2017 JEEP CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	July 19, 2019
Date Filed	September 15, 2020
Mileage	47,058 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

THE "SERVICE SHIFTER" WARNING COMES UP ON THE SCREEN SOMETIMES WHEN THE VEHICLE IS FIRST TURNED ON AND OTHER TIMES IT HAPPENS WHEN YOU ARE DRIVING THE VEHICLE. WE TOOK IT DO THE DEALER AND THEY SCANNED CODES AND THE CODE FOR A PROBLEM DETECTED WITH THE ELECTRONIC SHIFT MODULE CAME UP. THE DEALER SERVICE CENTER REPLACED THE SHIFTER BEZEL AND THE WIRING HARNESS FOR THAT PART. THIS WAS DONE JULY 19, 2019. WITHIN THE LAST 2 MONTHS, THIS HAS BEEN OCCURRING AGAIN; SO NOW THE PART AND WIRING HARNESS NEEDS REPLACED AGAIN.

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