NHTSA Complaint #11353851 — 2014 CHRYSLER 200

2014 CHRYSLER 200 126K MILES SEPT. 8, 2020 SLOWING DOWN FOR A RED LIGHT. APPROXIMATELY 25 MPH. HEARD A LOUD NOISE LIKE A TIRE BLOWING OUT. YET DIDN'T FEEL ANYTHING. IMMEDIATELY PULLED OVER TO INSPECT MY VEHICLE OUTSIDE AND FOUND NOTHING AMISS. ENTERED VEHICLE ON DRIVERS SIDE AND LOOKED OVER AND SAW PASSENGER SIDE HEADREST HAD DEPLOYED. THIS IS NOT THE FIRST TIME. REWIND TO NOVEMBER 2019 SAME CAR AT 120K MILES. SITTING IN DRIVEWAY. VEHICLE PARKED AND ENGINE OFF. KEY NOT EVEN IN THE IGNITION. SITTING IN THE DRIVER'S SEAT. HEARD A LOUD NOISE AND MY HEAD WAS THROWN FORWARD IN A VERY FAST MOTION. LOOKED UP TO SEE IF I HAD BEEN REARENDED SOMEHOW AND NOT ANOTHER VEHICLE IN SIGHT. GOT OUT OF THE CAR HAD A LOOK AND FOIND NOTHING OUT OF THE ORDINARY. WALKED BACK TO THE CAR AND NOTICED THE DRIVER'S SIDE SEATS HEADREST HAD EXPLODED THUS CAUSING THE LOUD NOISE AND MY HEAD TO FLY FORWARD. I HAVE SEEN OTHER PAST MAKE AND MODELS FOR CHRYSLER/DODGE/JEEP HAVE RECALLS ALL THE WAY UP TO ABOUT 2013. HOW IS THIS STILL AN ISSUE THAT HAS NOT BEEN RECALLED YET , AGAIN? THIS IS SERIOUSLY CONCERNING. WHAT IF I HAD BEEN DRIVING WHEN THE DRIVERS SIDE HEADREST DEPLOYED? WHAT IF I HAD ONE OF MY TEENAGERS IN THE PASSENGER SEAT OR A PASSENGER FOR THAT MATTER.