NHTSA Complaint #11352893 — 2019 LEXUS ES

DURING THE MONTH OF AUGUST, 2020, ON 2 SEPARATE OCCASIONS WHILE THE CAR WAS IN GEAR (REVERSE OR DRIVE), WHEN PUTTING MY FOOT ON THE ACCELERATOR, THE CAR WOULD NOT "GO". IT WAS AS IF THE CAR WAS IN NEUTRAL BUT IT WAS NOT. THE FIRST TIME I WAS TURNING AROUND IN A NEIGHBOR'S DRIVEWAY AND WHEN I PUT THE CAR IN REVERSE TO BACK OUT AND PUT MY FOOT ON THE ACCELERATOR, IT REVVED LIKE I WAS IN NEUTRAL BUT THE R WAS ON THE DASH AND THE GEAR SHIFT WAS IN R. I THEN PUT IT IN DRIVE AND THE SAME THING. THE ONLY WAY I GOT THE CAR TO GO WAS TO PUT IT IN PARK, TURN THE CAR OFF & THEN TURN IT BACK ON. THE 2ND TIME, I WAS SITTING AT A STOP LIGHT AT A VERY BUSY INTERSECTION WAITING TO TURN RIGHT ON RED. THE CAR WAS IN DRIVE AND I STARTED TO MAKE MY TURN BUT AGAIN, THE CAR WOULD NOT GO - IT WAS LIKE IT WAS IN NEUTRAL. WE CHECKED FOR ANY ERROR LIGHTS/MESSAGES (THERE WERE NONE) AND WE LOOKED TO MAKE SURE IT WAS IN GEAR AND THE D WAS 100% ON THE DASH AND THE GEAR SHIFT WAS IN DRIVE. AGAIN, THE ONLY WAY TO GET GOING WAS TO PUT THE CAR IN PARK, TURN IT OFF AND THEN START THE CAR AGAIN. THIS 2ND TIME, I WAS ALMOST REAR-ENDED AND IF THE LIGHT HAD NOT TURNED RED FOR THE CROSS TRAFFIC, I WOULD HAVE MOST LIKELY BEEN HIT. THE DEALER TOOK THE CAR BOTH TIMES, RAN DIAGNOSTICS AND EVEN DOWNLOADED THE BLACK BOX DATA; HOWEVER, BECAUSE THEY COULD NOT REPLICATE THE ISSUE, THEY COULD NOT FIX IT. THEY ALSO CONTACTED LEXUS "EXPERTS" AND THEY SAID THERE WAS NO ISSUE. THERE IS DEFINITELY SOMETHING WRONG WITH THE CAR AND I AM NOW AFRAID TO DRIVE IT. ATTACHED IS MORE DETAIL I GAVE TO THE DEALER WHEN THEY ASKED ME TO JOT DOWN EVERYTHING I COULD REMEMBER.