NHTSA Complaint #11352475 — 2012 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. ADDITIONALLY, THERE WAS ALSO A CLUNKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBARU OF SAN BERNARDINO (645 AUTO CENTER DR S, SAN BERNARDINO, CA 92408, (909) 571-5480) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WORKED AS DESIGNED. THE VEHICLE WAS ALSO TAKEN TO SUBARU OF ONTARIO (1195 AUTO CENTER DR, ONTARIO, CA 91761, (909) 487-8325) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION AND TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED TO ASSIST WITH THE REPAIR COST. THE FAILURE MILEAGE WAS 87,000.