NHTSA Complaint #11352337 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11352337
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	August 20, 2020
Date Filed	August 31, 2020
Mileage	151,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

I WAS GETTING READY TO LEAVE WORK AND I PUT MY CAR IN REVERSE THAT'S WHEN MY POWER STEERING ASSIST MALFUNCTIONED. IT HAS DONE THAT BEFORE AND I WOULD JUST PUT IT IN PARK SHUT IT OFF THEN RESTART IT AND IT WOULD BE FINE. I'VE TALKED TO MY LOCAL DEALERSHIP ABOUT GETTING IT FIXED BECAUSE IT'S A RECALL ONLY FOR THEM TO TELL ME THAT IT'S A CLOSED RECALL. AND THEY DIDN'T TELL ME THAT BEFORE I BROUGHT IT IN AND THEY'RE WANTING ME TO PAY $77 FOR THE DIAGNOSTICS TEST NOW.

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