NHTSA Complaint #11351445 — 2013 CHRYSLER 200 SEATS

Complaint Details

ODI Number	11351445
Vehicle	2013 CHRYSLER 200
Component	SEATS
Date of Incident	August 24, 2020
Date Filed	August 26, 2020
Mileage	161,030 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

DRIVER 1 PARKED CAR IN GARAGE AFTER 2 HOUR DRIVE. DRIVER 2 ENTERED CAR ABOUT 20 MINUTES LATER AND FOUND DRIVER HEADREST HAD EXPLODED IN CAR. HEADREST WAS RAISED SEVERAL INCHES HIGHER. THE PADDED PORTION WAS PUSHED FORWARD SEVERAL INCHES AND WAS SEPARATED INTO 2 PIECES EXPOSING INTERIOR OF HEADREST EXPOSED. RESETTING ONLINE STEPS FAILED - BROKEN PLASTIC PIECE EXPOSED. DEALER REPAIR ESTIMATE IS PENDING. VEHICLE NOT SAFE TO DRIVE WITHOUT WORKING SAFETY DEVICES. AFRAID PASSENGER SIDE WILL DO THE SAME. MY CAR WAS NOT RECALLED TO FIX THIS ISSUE IN 2017. WHY? THANKFULLY WE WEREN'T IN THE CAR WHEN THIS THING WENT OFF.

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