NHTSA Complaint #11350303 — 2017 FORD FUSION STEERING

Complaint Details

ODI Number	11350303
Vehicle	2017 FORD FUSION
Component	STEERING
Date of Incident	August 14, 2020
Date Filed	August 19, 2020
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER DAVID WILSON'S VILLA FORD LOCATED AT 2550 N TUSTIN ST, ORANGE, CA 92865, (714) 509-5615, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 55,000.

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