NHTSA Complaint #11608789 — 2017 FORD FUSION STEERING

Complaint Details

ODI Number	11608789
Vehicle	2017 FORD FUSION
Component	STEERING
Date of Incident	August 1, 2024
Date Filed	August 15, 2024
Mileage	69,236 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The contact owns a 2017 Ford Fusion. The contact stated while driving 50 MPH and making a left turn, the power steering failed to function as intended. The contact stated that the steering wheel had seized and became difficult to maneuver. The vehicle was taken to the dealer where it was diagnosed with rack and pinon failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 69,236.

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