NHTSA Complaint #11349987 — 2012 HYUNDAI SONATA

BOUGHT THIS CAR FROM A PRIVATE SELLER. 2 DAYS LATER DRIVING 80MPH ON A 4 LANE FREEWAY THE CAR LOSES ALL POWER AND STOPS. I LIMP CAR OFF BUSY FREEWAY (MIND YOU WITH AN ARIZONA HWY PATROL OFFICER IN THE MEDIAN DIDN'T ASK ME IF I NEEDED HELP). FOUND OUT THAT MY ENGINE BLOCK HAD METAL IN THAT WAS LEFT IN IT WHEN THE ENGINES WERE MADE IN ALABAMA. HYUNDAI KNEW ABOUT THIS ISSUE AND TOLD THE NHTSA THAT THEY DIDN'T FEEL IT WAS A SAFETY ISSUE? NOT A SAFETY ISSUE TO LOSE POWER AT 80MPH??? [XXX]? TAKE IT TO THE DEALERSHIP JIM CLICK MAZDA/HYUNDAI TUCSON AZ AND THEY HAVE IT BACK TO ME IN 2 DAYS? A NEW ENGINE BLOCK WITH ALL THE OLD PARTS PUT ON IT? [XXX]??? CAR IS MAKING A NOISE WHEN I PICK IT UP THAT IT WASN'T MAKING BEFORE THE ENGINE WENT OUT. I CALL THE DEALERSHIP SAY HEY CAR'S MAKING A FUNNY NOISE WHEN I ACCELERATE KINDA LIKE IT WAS BEFORE THE MOTOR WENT OUT. WHICH BY THE WAY WAS UNDER SAFETY RECALL.SO TODAY I AM DIVING AND LOSE ALL MY AC NO AC IT'S 110 DEGREES OUTSIDE I CALL A FRIEND TO LOOK AT IT HE POPS THE HOOD AND RIGHT AWAY NOTICES 2 BOLTS/BRACKETS THAT HOLD THE AC HIGH PRESSURE LINE TO THE CAR MISSING! WAIT BOLTS ARE MISSING??? YES WHEN THE DEALERSHIP PUT THE CAR BACK TOGETHER THEY FORGOT TO BOLT THE THING DOWN?? I TELL MY SERVICE ADVISOR AT HYUNDAI ABOUT IT AND SHOW HIM WHEN I GET THE CAR THERE. LIKE UMMM HELLO???? WHERE ARE THESE BOLTS. HE DOWNPLAYS IT AND ACTS LIKE I AM STUPID. IT'S THEIR FAULT. SO THEN HE CALLS ME TO TELL ME THE ISSUE IS THE COOLOING FAN AND RESISITOR FOR THE ENGINE. THE WIRES ARE MELTED!!! [XXX] AGAIN?? LIKE ARE U SERIOUS? I FEEL LIKE THEY DID A [XXX] JOB TO BEGIN WITH PUTTING THE NEW ENGINE BLOCK IN AND PROBABLY THE SAME GUY WHO DIDN'T PUT THE BOLTS IN IS MOST LIKELY RESPONSIBLE FOR THE ISSUE WITH THE COOLING FAN!!!! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).