NHTSA Complaint #11349270 — 2019 HONDA ODYSSEY

TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 70 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE CONTACT STATED SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE DRIVER CRUISED TO THE SIDE OF THE ROAD SAFELY AND HAD THE BRAKE PEDAL DEPRESSED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER HERITAGE HONDA BEL AIR LOCATED AT 1800 BELAIR RD SUITE A, FALLSTON, MD 21047, (410) 343-5644, WHERE IT WAS DIAGNOSED WITH NEEDING THE BATTERY TO BE REPLACED. THE CONTACT STATED THAT THE BATTERY WAS REPLACED HOWEVER, SHE CONTINUED TO EXPERIENCE THE FAILURE 45 MINUTES AFTER LEAVING THE DEALER. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 9,566.