NHTSA Complaint #11343540 — 2020 FORD EXPLORER

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL AND ATTEMPTING TO START THE VEHICLE, THE FRONT PASSENGER'S SIDE MIRROR FAILED TO OPEN. THE CLIMATE CONTROL FAILED TO OPERATE CORRECTLY, WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CONTACT STATED THAT THE BLIND SPOT DETECTION, CROSS TRACK, SIDE OBSTACLE DETECTION, PRE-COLLISION ASSIST NOT AVAILABLE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO EMPIRE FORD OF HUNTINGTON LOCATED AT 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, WHERE IT WAS DIAGNOSED WITH NEEDING TO UPDATE AN UNKNOWN SOFTWARE AND TO REPLACE AN UNKNOWN MODULE. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE WHICH WAS RECENTLY CLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.