NHTSA Complaint #11342698 — 2013 CHRYSLER 200 SEATS

Complaint Details

ODI Number	11342698
Vehicle	2013 CHRYSLER 200
Component	SEATS
Date of Incident	July 31, 2020
Date Filed	August 1, 2020
Mileage	78,991 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

THE ACTIVE HEAD REST DEPLOYED. THE CAR WAS PARKED ALMOST A MONTH AGO IN PERFECT CONDITION, I CAME OUT TO START THE CAR AND BEFORE STARTING THE CAR I NOTICED IT WAS DEPLOYED. THE CAR WAS IN NO ACCIDENT AND WAS SITTING IN THE DRIVEWAY OF MY HOME. UPON INSPECTION THE PLASTIC THAT HOLDS THE ROD BROKE INSIDE THE ACTIVE HEAD REST. THIS IS A MAJOR SAFETY ISSUE AND DEPLOYED FOR NO REASON. IT IS HIGHLY CONCERNING THAT THE HEAD REST COULD GO OFF AT ANY MINUTE DUE TO THE POOR DESIGN AND QUALITY OF THE HEADREST. THE CAR WAS STATIONARY AND TURNED OFF.

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