NHTSA Complaint #11339804 — 2014 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11339804
Vehicle	2014 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	July 7, 2020
Date Filed	July 16, 2020
Mileage	83,333 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT 65 MPH, THE VEHICLE STALLED WITH THE TRANSMISSION SERVICE NOW WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OFF THE ROADWAY, TURNED THE VEHICLE OFF AND WAITED FOR A FEW SECONDS TO RESTART THE VEHICLE. THE VEHICLE WAS RESTARTED AND TEMPORARILY RESUMED NORMAL OPERATIONS BEFORE STALLING AGAIN. THE CONTACT WAS THEN UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO FAIRWAY FORD (2761 E STONE DR, KINGSPORT, TN 37660) WHERE IT WAS DETERMINED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,333. *JS

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