NHTSA Complaint #11338570 — 2020 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11338570
Vehicle	2020 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	January 31, 2020
Date Filed	July 10, 2020
Mileage	832 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

I JUST PULLED OUT FROM A PARKING LOT INTO TRAFFIC AND THERE WAS A LOUD CLUNK AND WARNING LIGHTS APPEARED ON THE DASH. ONE SAID "SERVICE ADVANCETRAC" AND THE OTHER SAID "4WD FAULT SERVICE REQUIRED." THE VEHICLE WOULD NOT SHIFT OUT OF LOW GEAR AND WOULD NOT ACCELERATE OVER 25MPH. THEN, SEVERAL OTHER WARNING LIGHTS CAME ON, SUCH AS "PRE-COLLISION ASSIST NOT AVAILABLE." I TOOK THE VEHICLE TO THE DEALERSHIP THE NEXT DAY AND THEY WERE UNABLE TO REPAIR/RESOLVE THE ISSUE.

Related Complaints for the 2020 FORD EXPLORER

Other ELECTRICAL SYSTEM Complaints

#11716401 — February 7, 2026 — The back camera screen went blue, even though I already replaced the camera as per the previous recall. This time, th...

#11712966 — January 23, 2026 — **Upon request, all failed components can be inspected anytime for any reason. From this date (01/23/26) forward. If ...

#11709031 — January 6, 2026 — I have a leaking antenna (likely the "shark fin" or roof antenna base) on my 2020 Ford Explorer. This has caused sign...

#11696925 — November 1, 2025 — Air Conditioner turns ON by itself even after being manually TURNED OFF, happened multiple times. This occurred with ...

#11696011 — October 28, 2025 — What component or system failed or malfunctioned, and is it available for inspection upon request? Sunroof headliner ...

Recent Complaints for the 2020 FORD EXPLORER

#11719340 — EXTERIOR LIGHTING — February 20, 2026 — Passenger headlight, LED low beam has gone out. Daytime running lights, high beam, and turn signal still work. Tried ...

#11718691 — UNKNOWN OR OTHER — February 18, 2026 — My Explorer has the optional double moonroof with an electric sunshade that opens or closes with a button. A week ago...

#11718314 — ENGINE — February 16, 2026 — I own a 2020 Ford Explorer with approximately 85,776 miles. The vehicle has experienced two separate loss-of-propulsi...

#11718314 — POWER TRAIN — February 16, 2026 — I own a 2020 Ford Explorer with approximately 85,776 miles. The vehicle has experienced two separate loss-of-propulsi...

#11718145 — UNKNOWN OR OTHER — February 15, 2026 — Sunroof clip broke and fabric sags which can affect visibility.