NHTSA Complaint #11337164 — 2015 DODGE GRAND CARAVAN SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Complaint Details

ODI Number	11337164
Vehicle	2015 DODGE GRAND CARAVAN
Component	SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident	June 28, 2020
Date Filed	July 2, 2020
Mileage	103,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONTAL HEAD REST DEPLOYED AFTER HER GRANDSON HELD ON TO THE HEADREST FOR SUPPORT WHILE EXITING THE VEHICLE. THE FAILURE OCCURRED WHILE THE VEHICLE WAS PARKED. THE CONTACT TOOK THE VEHICLE TO GRIFFIN CHRYSLER DODGE JEEP RAM (961 E, US-74 BUS, HAMLET, NC 28345) WHERE SHE WAS INFORMED THAT A PLASTIC PART ATTACHED TO THE HEADREST FRACTURED CAUSING THE FAILURE. THE CONTACT WAS INFORMED THAT THE HEADREST NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.

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