NHTSA Complaint #11337104 — 2016 TESLA MODEL S

FIRST TIME: MCU WENT BLANK 2 25 2020 2016.5 MS 75D 92,180K MILES MFD BY TESLA 7/16 BUILD DATE. DRIVIVG TO TESLA SERVICE CENTER CHARLOTTE, NC. FIRST REPAIR 25 FEB 2020: "CONCERN: CUSTOMER STATES THE TOUCHSCREEN IS BLANK CONFIRMED MCU WAS BLANK AND DID NOT RESPOND. PERFORMED 12V RESET AND DISPLAY DID NOT COME BACK ON. NECESSARY TO MANUALLY INSTALL FIRMWARE UPDATE AND THEN INSTALL A SECOND PACKAGE USING OVER THE AIR METHOD. FIRMWARE PACKAGES SUCCESSFULLY INSTALLED AND CENTER DISPLAY RETURN TO OPERATION. HIGH MEMORY USAGE WAS DUE TO SATELLITE MAP DATA. IF THIS SYMPTOM RETURNS, REPLACEMENT OF THE MCU WILL BE NECESSARY. CORRECTION: GENERAL DIAGNOSIS PRICE $175.00 SECOND TIME: MCU WENT BLANK 3 30 2020 TESLA SERVICE CENTER REMOVED AND REPLACED THE MCU. TOTAL COST TO ME AMOUNT ...$1,544.40. MY SAFETY ISSUE WAS THE AC AND HEAT AND DEFROST INOPERATIVE. ALONG WITH MY MODEL S UNABLE TO CHARGE AND LOOSING CHARGE. WHEN MY BLACK SCREEN HAPPENED MY AC/HEAT DID NOT GO TO DEFAULT...IT JUST DIDN'T WORK. I LIVE ON A MOUNTAIN AND WHEN I WAS DRIVING TO THE TESLA SC IN CHARLOTTE 117 MILES AWAY, ON A COLD MORNING THE WINDSCREEN FOGGED UP. I HAD TO WIPE IT WITH A RAG ON A STICK. OTHER OWNERS HAVE MENTIONED THIS ON YOUTUBE.COM VIDEOS AS A SAFETY ISSUE. A POSSIBLE SOLUTION: FOR $642 HTTPS://WWW.CCITESLA.COM/INDEX.HTML# [email protected] I WOULD LOVE TO HAVE MY TESLA CHARLOTTE, NC SERVICE CENTER INSTALL THE IMPROVED CHIP CARD AND UPGRADE MY 3G TO 4G AT THE SAME TIME. THAT WOULD SOLVE THIS MCU PROBLEM 4 ME & ALL. BUT, THAT'S ONLY A "DREAM I HAVE"... THIS TESLA MCU1 EMMC CHIP BLANK SCREEN FAIL IS HIGHLY DISTRACTING AND DISORIENTING TO THE DRIVER AND AN EXTREME SAFETY HAZARD...