NHTSA Complaint #11551812 — 2016 TESLA MODEL S

The main screen has been going black approximately every 2 minutes while I am driving. It flashes off and then back on. I lose my backup camera, and all access to other features such as defrost, which can be scary, not to mention distracting. This issue started in May 2023, and I brought the car in. An upgrade to the 64gb eMMc (originally was an 8gb chip) was performed in May. I believe Tesla was asked to, but would not, recall cars with this issue; they would only upgrade the chip. In August, 2023 we had issues again. They "reflashed" the unit and it was ok, but only for a couple of weeks. In addition to the recall, I have a warranty, but they will not replace the the computer unit without charging repairs to me. They tell me the hardware is outdated and the only true fix is to upgrade (at my cost - $2,000) to the "Infotainment" system. Since the upgrade to the 64mb chip has not worked, I believe they are required to do more, but they are telling me they will not, unless I pay. For some owners, I believe the upgrade was sufficient, but it has not been my experience. I have tried to reach someone above the service center manager, but it is impossible to get to a person. I have filled out contact forms on their website, with no response. I believe Tesla is putting my safety at risk because they will not perform what they know is the only true remedy.