NHTSA Complaint #11331887 — 2013 HYUNDAI SONATA

FEB 2020 CHECK ENGINE LIGHT FLICKERED ON AND OFF. OIL CHANGE WAS NOT DUE AT THAT TIME. I STOPPED OFF AT A LOCAL OIL SHOP, THEY TOPPED OFF THE OIL. THEN MADE AN APPT WITH HYUNDAI REPAIR SHOP. SINCE FEBRUARY I HAVE COMPLETED MULTIPLE OIL CONSUMPTION TRIALS. WHEN THOSE FAILED HYUNDAI RECOMMENDED A COMPRESSION/LEAKAGE TEST ON ALL 4 CYLINDERS. ACCORDING TO HYUNDAI THE CAR DID NOT MEET CRITERIA FOR PASSING, BUT DIDN'T FAIL EITHER. 1 CYLINDER FAILED THE LEAKAGE TEST. HYUNDAI RECOMMENDED FUEL SYSTEM SERVICE WITH FOAM CLEANER AT MY COST ($300-400). I REDID OIL CONSUMPTION TRIAL, MY CAR STARTED CONSUMING MORE AND MORE OIL AS I MOVED FARTHER AWAY FROM THE CLEANING SERVICE. I TECHNICALLY DIDN'T FAIL THAT OIL CONSUMPTION TRIAL, BUT BY THE LAST 1000 MILES I WAS USING 1.25 QUARTS. THEY RECOMMENDED ANOTHER OIL CONSUMPTION TRIAL, WHICH FAILED. NOW HYUNDAI IS RECOMMENDING THAT I DO A TEAR DOWN TO POINT OF FAILURE OF MY ENGINE TO DIAGNOSE WHY IT IS FAILING AT MY COST - ANOTHER $300-400. THE LOCAL HYUNDAI DEALERSHIP HAS STATED THAT HYUNDAI JUST NEEDS TO REPLACE THE ENGINE ALREADY. THEY STATED NOT TO WORRY ABOUT THE MILEAGE OF THE CAR BECAUSE JUST A FEW WEEKS PRIOR HYUNDAI REPLACED THE ENGINE OF A 2013 SONATA AT 230,000 MILES. HYUNDAI CORPORATE DOES NOT SEEM CONCERNED ABOUT MY ISSUES AND IS QUITE CAVALIER ABOUT IT. HYUNDAI CORPORATE EVEN CLOSED MY CASE # WITHOUT CHECKING TO SEE IF THE ISSUE HAD BEEN RESOLVED. NOT ONCE DURING THE LAST 5 MONTHS HAS HYUNDAI WARNED ME ABOUT THE KNOWN ISSUES WITH THIS ENGINE THAT THEY CAN LEAD TO CATASTROPHIC ENGINE FAILURES AND FIRES. I HAVE 2 YOUNG CHILDREN, WOULD THERE BE ENOUGH TIME TO UNBUCKLE THEM AND REMOVE THEM FOR THE CAR SHOULD MY ENGINE CATCH ON FIRE? HYUNDAI HAS A PRODUCT THAT IS KNOWN TO FAIL, THEY NEED TO DO WHAT IS RIGHT AND THAT IS TO REPLACE THE FAULTY ENGINES IN THESE CARS.