NHTSA Complaint #11331701 — 2013 HYUNDAI SONATA

WHILE DRIVING, ENGINE STALLED. WAS ABLE TO PULL TO SIDE OF THE HIGHWAY. TRIED TO RESTART THE CAR, AND ENGINE WAS KNOCKING. HAD CAR TOWED TO DEALERSHIP. DEALER IS BALISE IN FAIRFIELD CT. SERVICE DEPARTMENT SAID THE ENGINE HAD A RECALL. #162. THEY SENT THEIR FINDINGS TO HYUNDAI MAIN OFFICE. THE FOLLOWING WEEK, THEY SAID THAT THE SAME TESTS HAD TO BE RESENT. THEN THE MANAGER OF SERVICE DEPARTMENT SAID THAT THERE WASN'T A RECALL. AFTER I WAS TOLD THERE WAS. I CALLED THE HYUNDAI DIRECTLY. I RECORDED ALL MY CONVERSATIONS WITH THEM. I WAS TOLD THERE IS A RECALL FOR ENGINE. THAT IT CAN STALL WHILE DRIVING. EXACTLY WHAT HAPPENED TO ME. I SET A CASE NUMBER WITH HYUNDAI. I WAS TOLD THEY WOULD GET BACK WITH ME. THEY HAVE NOT FOR OVER A WEEK. HAVEN'T HEARD BACK FROM THE DEALER IN WEEK AND A HALF. I'VE BEEN TOLD THEY WOULD RETURN MY CALL. BUT HAVE NOT RECEIVED A CALL. IT'S BEEN 3 WEEKS SINCE THEY HAVE HAD MY CAR WITH NO RESPONSE. I ASKED FOR A LOANER CAR. I WAS TOLD THAT I WOULD ONLY GET A LOANER CAR IF HYUNDAI PAID FOR THE WORK. EVEN THEN, THEY PROB WON'T HAVE A LOANER CAR. HYUNDAI SENT ME A TEXT MESSAGE STATING THAT THE ENGINE WAS UNDER RECALL, #162