NHTSA Complaint #11331515 — 2013 TOYOTA AVALON

TL* THE CONTACT OWNED A 2013 TOYOTA AVALON. THE CONTACT STATED THAT HIS WIFE WAS DRIVING AND CRASHED INTO A VEHICLE STOPPED SHORT AT A YELLOW STOP LIGHT AT 20 MPH. THE ACCIDENT BRAKING SYSTEM DID NOT WORK. THE WIFE SUFFERED A CRACKED STERNUM WAS TRANSPORTED TO THE HOSPITAL. THERE WAS A POLICE THAT WAS FILED AMD THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE VEHICLE WAS INSPECTED AND TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE DEALER TOYOTA WALNUT CREEK (2100 N BROADWAY, WALNUT CREEK, CA 94596 925-357-3700) STATED THERE WAS NOTHING THEY COULD DO SINCE THE INSURANCE COMPANY TOOK OVER THE CLAIM AND TOTALED THE VEHICLE. THE MANUFACTURER CONTACTED THE CONTACT BY MAIL AND STATED THAT A REPRESENTATIVE WOULD CALL . THE CONTACT HAD NOT BEEN ABLE TO SPEAK TO THE REPRESENTATIVE IN THE PAST THREE MONTHS. THE FAILURE MILEAGE WAS 55,000.