NHTSA Complaint #11318519 — 2013 TOYOTA AVALON

SERVICE BRAKES issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11318519
Vehicle	2013 TOYOTA AVALON
Component	SERVICE BRAKES
Date of Incident	March 7, 2020
Date Filed	March 17, 2020
Mileage	45,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

ON MARCH 7, 2020 THE DRIVER ENTERED A PARKING LOT OF A RETAIL ESTABLISHMENT. THE DRIVER, USING THE BRAKES AND TRAVELING AT LESS THAN 5 MILES PER HOUR, TURNED INTO A PARKING SPACE. AS THE DRIVER NEGOTIATED THE TURN INTO THE PARKING SPACE, THE CAR SUDDENLY ACCELERATED AND CRASHED HEADFIRST INTO A RETAIL SIGNAGE POLE. DESPITE DEPRESSING THE BRAKES AS HARD AS POSSIBLE, THE DRIVER COULD NOT STOP THE CAR ONCE THE CAR SUDDENLY AND UNEXPECTEDLY ACCELERATED. THE CAR WOULD HAVE LANDED IN A BUSY FOUR-LANE ROAD, IF IT HAD NOT CRASHED INTO THE SIGNAGE POLE. FORTUNATELY, THERE WAS NO FATALITY. THE CAR WAS TOTALED AND THERE WAS SOME PROPERTY DAMAGE TO THE RETAIL ESTABLISHMENT. IT WAS TRULY A HORRIFIC EXPERIENCE FOR THE DRIVER.

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