NHTSA Complaint #11329296 — 2010 BMW X5

WHILE DRIVING A SHORT DISTANCE AT LOW SPEEDS THROUGH A CITY, A YELLOW WARNING MESSAGE CAME ONTO THE SCREEN, ALERTING ME THAT THE VEHICLE WAS OVERHEATING AND TO DRIVE CAREFULLY. ONLY SECONDS LATER A SECOND WARNING MESSAGE CAME ONTO THE SCREEN, THIS TIME RED, TELLING ME THAT THE ENGINE HAS OVERHEATED AND I NEED TO STOP DRIVING IMMEDIATELY. AS I SLOWED I COULD HEAR A LOUD FAN NOISE AND BEGAN TO SMELL BURNING PLASTIC. I IMMEDIATELY CONTACTED A TECHNICIAN TO SCHEDULE A REPAIR. I WAS TOLD IT IS A VERY COMMON PROBLEM WITH THE COOLANT PUMP, AND UPON FURTHER INVESTIGATION, I DISCOVERED THAT IT HAS LED TO VERY COSTLY REPAIRS ON TOP OF POTENTIALLY DANGEROUS SITUATIONS. I EVEN DISCOVERED THAT THERE MAY BE A CLASS ACTION LAWSUIT FOR THE FAULTY PARTS, AND IN SOME MODELS HAVE BEEN RECALLED. I CONTACTED BMW DIRECTLY AND THEY TOLD ME MY VEHICLE WAS NOT ELIGIBLE FOR ANY EXTENDED WARRANTY OR RECALL. *TR