NHTSA Complaint #11690652 — 2010 BMW X5

My husband and I brought our 2010 X5 (VIN ), mileage: to BMW of El Cajon on 09/29/2025 for a recall service. Before the recall repaire, the vehicale was in normal working condition: -No check engine lights or warning indicators -No unusual noises -Fully drivable on a daily basis After the recall was completed, the dealership informed me that: -multiple check engine/warning lights appeared -The vehicle developed a very loud/high pitch noise -They do not recommend driving the vehicle in its currently condition. They did not warn us about his initial, they did after informed them we do not feel safe driving the car in this condition. The dealership explained this happened because they had open a valve to perform the recall, which they claim disturbed "sludge". They are now refusing to correct the problem unless we pay out of pocket. The issue did not exist before the recall and occurred only as a direct result of the recall repair. The recall left my car unsafe and undriveable, and I am being told to pay for a problem that only arose due to a federally mandated recall work. The recall resulted in a vehicle that is no longer safe to drive, with multiple warning lights and severe engine noise. The dealers refusal to fix this without charing me undermines the purpose of a recall, which is to ensure safety at no cost to the owner. I ask NHTSA to investigate this matter and ensure BMW and its dealerships perform recall repairs properly, at no cost to consumers, and do not return vehicles in unsafe conditions.