NHTSA Complaint #11665881 — 2010 BMW X5

I own a 2010 BMW X5 xDrive30i (VIN: [XXX] ) with two active recalls: the VANOS bolt recall (23V-707) and the PCV valve heater recall (22V-119). Despite these being federally mandated safety repairs, Sharpe BMW in Grand Rapids, MI refused to perform the work without a paid diagnostic and potential full repair payment upfront, stating reimbursement would be decided afterward. I was sent home in an unsafe, recalled vehicle that visibly and audibly shakes at startup and frequently stalls. Other engine components have now failed due to the VANOS issue and the vehicle is now inoperable. BMW NA has acknowledged contact, but has only redirected me back to the same dealer without offering resolution. This has created financial hardship and an ongoing safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)