NHTSA Complaint #11327923 — 2019 JEEP CHEROKEE
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11327923 |
| Vehicle | 2019 JEEP CHEROKEE |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 12,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
JEEP HAS BEEN TAKEN TO THE DEALERSHIP 3 TIMES FOR THIS PROBLEM. FIRST TIME THEY COULDN'T DIAGNOSE IT, AFTER SUBMITTING A PROBLEM ON HERE DEALER FINALLY TOOK THE TIME TO LOOK INTO IT. AFTER TAKING IT BACK AGAIN THEY ENDED UP KEEPING THE CAR FOR 1 WEEK AND THEY REPLACED THE POWER STEERING SYSTEM. 2,000 MILES LATER ANOTHER STEERING PROBLEM IS OCCURRING. STEERING IS VERY SQUIRRELLY AT HIGHWAY SPEEDS JUST LIKE BEFORE. CAR CONSTANTLY IS PULLING TO EITHER SIDE. DEALER DIAGNOSED IT SAYING IT'S THE CASTOR FROM THE ALIGNMENT BUT THE DEALER CANNOT FIX IT AND NOW HAS LEFT ME SITTING IN THE WATER AGAIN. *TR
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