NHTSA Complaint #11327755 — 2012 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO BERT OGDEN HARLINGEN HYUNDAI 8621 E FRONTAGE RD, HARLINGEN, TX 78552 956-4230-5555, TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE) AND THE CONTACT WAS INFORMED THAT THE ENGINE DID NOT NEED TO BE REPLACED. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE SOUND WAS COMING FROM THE FUEL PUMP AND NOT THE ENGINE. THE VEHICLE WAS THEN TAKEN TO AN UNKNOWN DEALER TO HAVE A SPECIALIST PERFORM A SOUND TEST FROM INSIDE THE CABIN OF THE VEHICLE. THE SPECIALIST FOUND NO FAILURE WITH THE VEHICLE. THE MECHANIC WAS INFORMED THAT ON A PREVIOUS OIL CHANGE, THE MECHANIC FOUND METAL SHAVINGS IN THE OIL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER UNREPAIRED WITH THE ENGINE FAILURE AND ALSO THE POWER STEERING FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 45,000.