NHTSA Complaint #11327352 — 2020 FORD EXPLORER
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11327352 |
| Vehicle | 2020 FORD EXPLORER |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 15,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
THE VEHICLE WAS DRIVING ON A LOCAL HIGHWAY WHEN THE MESSAGE 'SERVICE CHARGE SYSTEM NOW'. THE BATTERY ICON APPEARED BRIEFLY ON THE DASHBOARD. I CONTINUED DRIVING AND THE SAME MESSAGE REAPPEARED EVERY 5 MINUTES. THE DEALER TOLD ME THEY DID NOT RECOGNIZE THE MESSAGE, AND TO BRING THE VEHICLE IN FOR SERVICE SOON. THEY RAN A 'DIAGNOSTIC ' AND DETERMINED IT NEEDED A NEW ALTERNATOR. THE VEHICLE IS SEVEN MONTHS OLD AND HAS LESS THAN 15,000 MILES. IT IS STILL IN FOR SERVICE AS THE DEALER DID NOT HAVE A REPLACEMENT ALTERNATOR IN STOCK. *TR
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