NHTSA Complaint #11327084 — 2011 FORD EXPLORER

THERE IS CURRENTLY A RECALL FOR FORD EXPLORES 2011-2013. THE RECALL IS LISTED AS 14S06. I WAS TOLD BY FOR CUSTOMER SERVICE THAT MY VIN NUMBER IS NOT COVERED IN THAT RECALL. I WOULD LIKE TO APPEAL THAT. IN JANUARY 2020 MY POWER STEERING FAILED AND MY VEHICLE HAD TO BE TOWED TO A SHOP AND THE STEERING RACK AND ASSEMBLY HAD TO BE REPLACED. THIS COST ABOUT 3K IN OUT OF POCKET COSTS FOR ME TO REPAIR. LESS THEN 3 MONTHS LATER MY POWER STEERING FAILED AGAIN. THIS RESULTED IN MY VEHICLE HAVING TO BE TOWED TO THE SHOP AGAIN I WAS THEN TOLD THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE UPDATED AND IT WAS ANOTHER ALMOST $400 FOR THEM TO UPDATE THE MODULE. ALL OF THE ABOVE ISSUES ARE THE SAME ISSUES LISTED IN THE RECALL UNDER 14S06. THE ONLY ISSUE IS MY VIN NUMBER IS NOT ASSOCIATED WITH THE RECALL. I'D LIKE TO APPEAL THE DECISION THAT DID NOT INCLUDE MY VEHICLE IN THE VIN LISTING FOR THIS RECALL. *TR