NHTSA Complaint #11326378 — 2013 FORD F-150
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11326378 |
| Vehicle | 2013 FORD F-150 |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 52,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
TL* THE CONTACT OWNS A 2013 FORD F-150. THE CONTACT STATED THAT WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, THE STEERING WHEEL FAILED TO RETURN TO THE CENTER POSITION. THE STEERING FAILURE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS INTENDED. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING GEAR WAS DEFECTIVE AND NEEDED TO BE REPLACED, ALONG WITH THE RACK AND PINION. THE VEHICLE WAS NOT REPAIRED. MATTHEWS FORD (175 EAST MAIN, NORWICH, NY 13815) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 52,000.
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