NHTSA Complaint #11324875 — 2012 HYUNDAI SONATA

THE ENGINE WAS REPLACED IN 2018 ON OUR 2012 SONATA HYBRID UNDER WARRANTY DUE TO CONTAMINATION. MILEAGE WAS 82,,895. ON 5/9/2020 WHILE DRIVING HEARD LOUD KNOCKING/TAPPING NOISE (EXACTLY LIKE LAST TIME) ALONG WITH STRONG SMELL OF SOMETHING BURNING AND ENGINE LIGHT CAME ON. NOISE CONTINUED TO GET LOUDER SO PULLED OVER AND HAD CAR TOWED TO HYUNDAI DEALER IN PENSACOLA, FL. WE WERE TOLD THE ENGINE WOULD NOT BE COVERED UNDER WARRANTY AND COST TO US WOULD BE APPOX. $5,500 FOR A USED ENGINE WITH 98,000 MILES ON IT. WE NOW HAVE 107,000 MILES WHICH IS APPOX. 24,000 ON THE NEW ENGINE. UPON INVESTIGATION WE FOUND THAT 470,000 2011 & 2012 SONATAS WERE RECALLED ON SEPT. 2, 2015 AFTER NHTSA RAISED THE ISSUE OF ENGINE NOISE AND PROBLEMS. IT REPLACED ENGINES AND INCREASED THE WARRANTY TO 10 YRS OR 120,000 MILES. IN JANUARY 2019 100,000 OF THESE SAME ENGINES WERE RECALLED AGAIN DUE TO DAMAGED FUEL LINES CAUSED WHEN THE ENGINES WERE REPLACED DURING PREVIOUS RECALLS. HYUNDAI HAS DECLINED OUR REQUEST FOR THIS TO BE COVERED UNDER WARRANTY BECAUSE THIS IS A HYBRID. OTHER SONATA HYBRID OWNERS HAVE HAD THE SAME PROBLEM. WE FAITHFULLY TAKE OUR CAR TO THE DEALER FOR ANY PROBLEMS AND OIL CHANGES AND HAVE ALL DOCUMENTATION IF NEEDED. WE WOULD VERY MUCH APPRECIATE ANY ASSISTANCE YOU CAN GIVE US. THANK YOU.