NHTSA Complaint #11324737 — 2017 FORD FUSION STEERING

Complaint Details

ODI Number	11324737
Vehicle	2017 FORD FUSION
Component	STEERING
Date of Incident	April 9, 2020
Date Filed	May 15, 2020
Mileage	41,930 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

UPON STARTING THE CAR, THE CAR WAS WITHOUT POWER STEERING AND THE FOLLOWING MESSAGE APPEARED ON THE DASH 'STEERING ASSIST FAULT, SERVICE REQUIRED.' THE CAR WAS IN A STATIONARY POSITION WHEN THIS OCCURRED. THIS IS A SAFETY CONCERN, AS IF THIS WOULD HAVE OCCURRED WHILE DRIVING, AN ACCIDENT COULD HAVE HAPPENED AND THE OPERATOR, PASSENGER AND/OR OTHER PERSONS ON THE ROAD COULD HAVE BEEN SERIOUSLY INJURED, OR WORSE. THE CAR WAS REPAIRED AT A AUTO REPAIR SHOP AND THE RESULT OF THIS ISSUE WAS THAT THE STEERING GEAR, RACK AND PINION, NEEDED TO BE REPLACED, AS IT WAS FAULTY, AND THE CAR NEEDED TO BE REPROGRAMMED. THE TOTAL FOR THIS REPAIR WAS $2,330.88 AND WE WERE INFORMED THIS WAS NOT UNDER WARRANTY. *TR

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