NHTSA Complaint #11324645 — 2014 FORD C-MAX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11324645
Vehicle	2014 FORD C-MAX
Component	POWER TRAIN
Date of Incident	May 11, 2020
Date Filed	May 15, 2020
Mileage	91,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT UPON DEPRESSING THE ACCELERATOR PEDAL, AN ABNORMAL ROARING SOUND CAME FROM THE ENGINE. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A DEFECTIVE BEARING WITHIN THE TRANSMISSION THAT NEEDED TO BE REPLACED. THE CONTACT CALLED GREEN FORD (3800 W WENDOVER AVE, GREENSBORO, NC 27407, (336) 292-8310) WHERE HE WAS INFORMED THAT HIS VEHICLE WAS NO LONGER UNDER WARRANTY AND WAS THEN GIVEN AN ESTIMATE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.

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