NHTSA Complaint #11596882 — 2014 FORD C-MAX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11596882
Vehicle	2014 FORD C-MAX
Component	POWER TRAIN
Date of Incident	June 26, 2024
Date Filed	June 26, 2024
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The contact owns a 2014 Ford C-Max Hybrid. The contact stated when the vehicle was started, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer for a tune-up and to be diagnosed. The contact was informed that the axle was loosened, and the bushing was damaged, and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHSTA for assistance. The failure mileage was approximately 106,000.

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