NHTSA Complaint #11323928 — 2019 FORD ESCAPE

ONLY HAD THIS CAR LESS THAN 30 DAYS MILEAGE WAS 29,476 ON 4/13/20. MILEAGE WHEN IN SHOP IS 29,944 SO DROVE 468 MILES. BEEN HEARING LOUD THUDS OR CLUNKING NOISE FROM REAR OF VEHICLE FOR A FEW DAYS. TOOK IT BACK TO WHERE I BOUGHT IT THEY LOOKED AT AND DUPLICATED THE NOISE SEVERAL TIMES IN THEIR SHOP, SAID IT WAS MOST LIKELY SOMETHING IN THE TRANSMISSION. TOOK THE CAR TO FORD AND AT FIRST THE SERVICE WRITER WAS IN DENIAL BUT THE TECHS MADE HIM A BELIEVER....THE TRANSMISSION HAS PROBLEM WITH THE VALVE BODY THEY THINK. THEY TOOK THE TRANSMISSION OUT TODAY HOPEFULLY KNOW SOMETHING MONDAY. THE NOISE OCCURRED WHEN BACKING UP WITH THE STEERING WHEEL TURNED AND GIVING THE CAR A LITTLE GAS. A VERY LOUD CLUNK WAS HEARD . THE NOISE CONTINUED AND STARTED DOING IT EVERY TIME I BACKED UP. ALSO HEARD NOISE/FELT IT WHEN SHIFTING FROM R TO N TO D. THIS PROBLEM STARTED JUST BEFORE I TOOK IT IN THE SHOP (MORNING OF ) JUST SITTING STILL SHIFT FROM PARK TO REVERSE TO NEUTRAL TO DRIVE OR BACK TO NEUTRAL. *TR