NHTSA Complaint #11322054 — 2018 FORD EXPEDITION

STRUCTURE:BODY issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11322054
Vehicle	2018 FORD EXPEDITION
Component	STRUCTURE:BODY
Date of Incident	March 19, 2020
Date Filed	April 23, 2020
Mileage	23,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

THE RETRACTABLE/AUTOMATIC RUNNING BOARD ON THE PASSENGER SIDE INTERMITTENTLY DROPS DOWN WHEN THE CAR IS IN PARK AND IN A STATIONARY POSITION FOR A PERIOD OF TIME. (IE. 2-3 HOURS AT REST) WHEN I RESTART THE VEHICLE AND OPEN/CLOSE THE DOORS, THEN SHUT OFF THE VEHICLE, THE RETRACTABLE RUNNING BOARDS WILL GO BACK UP WHERE THEY BELONG...MOST OF THE TIME. SEVERAL DAYS LATER, THE SAME THING HAPPENS AGAIN. I TOOK THE VEHICLE IN FOR SERVICE (CRONIN FORD - HARRISON, OHIO) IN THE FALL OF 2019 AND THEY REPLACED THE RETRACTABLE RUNNING BOARD MOTOR ON THE PASSENGER SIDE ONLY. IN MARCH OF 2020, IT STARTED TO HAPPEN AGAIN, AFTER THE VEHICLE IS AT REST FOR 2-3 HOURS. I AM PLANNING TO TAKE IT IN FOR SERVICE AGAIN, BUT I'M CONCERNED THAT THIS WILL BECOME A RECURRING PROBLEM WELL AFTER THE WARRANTY PERIOD IS OVER.

Related Complaints for the 2018 FORD EXPEDITION

Other STRUCTURE:BODY Complaints

#11692517 — October 10, 2025 — The sunroof on my 2018 Ford Expedition is leaking at multiple points and has become stuck and inoperable. The dealers...

#11506311 — February 8, 2023 — In below-freezing weather, the driver's side door latch of our 2018 Ford Expedition cannot be operated from the insid...

#11463242 — May 3, 2022 — When getting things out of the Rear Cargo area the Lift Gate has come down unexpectedly and hit Me in the head. Sev...

#11382822 — December 10, 2020 — THIS IS OUR SECOND WINTER WITH THIS VEHICLE AND BOTH SEASONS DURING WINTER TEMPERATURES THE RIGHT REAR DOOR WILL NOT ...

#11310324 — February 20, 2020 — TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT BOTH VEHICLE REAR DOOR LATCH FAILED TO CLOSE SEC...

Recent Complaints for the 2018 FORD EXPEDITION

#11719657 — EXTERIOR LIGHTING — February 21, 2026 — Front passenger DRL fail in lower 2/3 of LED strip. Im afraid other cars won't see me as well. No warnings on the ins...

#11718934 — POWER TRAIN — February 18, 2026 — The vehicle often feels like it is slipping when it is changing gears at lower speeds. When trying to accelerate qui...

#11715730 — ENGINE — February 5, 2026 — My cam phasers failed. I had a 6 year, 72k mile warranty. All maintenance was done at the dealership at the correct t...

#11709452 — POWER TRAIN — January 7, 2026 — At approximately 100,500 miles, my 2018 Ford Expedition XLT 3.5L EcoBoost developed loud rattling noises consistent w...

#11708963 — EXTERIOR LIGHTING — January 5, 2026 — Passenger side DRL (daytime running light) has dimmed and turned purple. Upon further research, this is happening to ...