NHTSA Complaint #11310324 — 2018 FORD EXPEDITION

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11310324
Vehicle	2018 FORD EXPEDITION
Component	STRUCTURE:BODY
Date of Incident	December 1, 2019
Date Filed	February 20, 2020
Mileage	125,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT BOTH VEHICLE REAR DOOR LATCH FAILED TO CLOSE SECURELY. THE CONTACT WHO WAS A CERTIFIED MECHANIC PURCHASED THE PART AT GRAHAM AUTO MALL DEALER, (1515 W 4TH ST, MANSFIELD, OH 44906) AND REPLACED THE LOCKING MECHANISM HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS MORE PREVALENT IN COLDER TEMPERATURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

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