NHTSA Complaint #11320122 — 2011 FORD EXPLORER

POWER UNIT ASSIST FAULT. POWER STEERING FAILED WITH MY WIFE DRIVING AND SHE WAS LUCKY TO NOT HAVE AN ACCIDENT. I FOUND THAT THERE IS A RECALL THAT WAS ISSUED FOR THIS YEAR AND MODEL BUT FOR SOME REASON OUR VEHICLE IS NOT INCLUDED IN THIS RECALL. IT IS THE EXACT ISSUE AS SPECIFED IN THE RECALL. MY WIFE WAS DRIVING ON BACK FROM THE STORE WHEN THIS FAILED. SHE WAS ABLE TO PULL OFF THE ROAD WITH SOME EFFORT AND NOTICED THE FAULT LIGHT ON THE DASH. SHE CALLED ME AND I TOLD HER TO STOP AND RESTART THE CAR. SHE DID BUT THE FAULT STILL SHOWS. THE CAR IS ALMOST IMPOSSIBLE TO DRIVE IN THIS CONDITION AND A SAFETY HAZARD.