NHTSA Complaint #11319955 — 2018 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11319955
Vehicle	2018 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	January 12, 2020
Date Filed	April 1, 2020
Mileage	11,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

2018 FORD EXPLORER HAS A ROOF RAIL ISSUE WHERE THE TOP PART THE THE ROOF RAIL THAT COMES FACTORY ON THE VEHICLE WILL POP OUT OF PLACE AND NOT CLAMP DOWN PROPERLY THE FOR PART NUMBER IS FB5Z 78551A47 AA AND ALSO FB5Z 78551A46 AA ONE BELONGS TO THE LEFT AND THE OTHER THE RIGHT. I WAS DRIVING DOWN THE HIGH WAY WITH THEM NOT FULLY SEATED IN THE BACK END OF THE RAILING AND NOTICED WHEN I GOT HOME THAT THEY MUST HAVE FLOWN OFF WHILE DRIVING DOWN THE HIGHWAY. THIS IS THE SECOND SIME I HAVE HAD THEM FIXED AND THEY ARE NOW NOT STAYING DOWN PROPERLY SEATED. LUCKLY MY VEHICLE HAS WARRANTY ON IT STILL TO GET IT FIXED BUT IF THIS IS GOING TO HAPPEN OUTSIDE OF WARRANTY ITS NOT A CHEAP FIX UNFORTUNATLY.

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