NHTSA Complaint #11317037 — 2018 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11317037
Vehicle	2018 FORD EDGE
Component	ENGINE
Date of Incident	March 9, 2020
Date Filed	March 9, 2020
Mileage	63,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

SERVICE ENGINE LIGHT CAME ON AND THERE WAS A COOLANT LEAK. NO LIGHT WARNING THAT COOLANT WAS LOW EVER CAME ON FOR THE VEHICLE, THE CAR TURNED THE MOTOR OFF WHILE DRIVING DOWN THE INTERSTATE. FORD DEALERSHIP REPORTS THAT THERE IS A TECHNICAL SERVICE BULLETIN FOR THIS COMPLAINT THAT RECOMMENDS THE ENGINE BE REPLACED. THE VEHICLE HAS LESS THAN 65,000 MILES AND SHOULD NOT NEED SUCH EXTENSIVE REPAIRS AS AN ENTIRE ENGINE REPLACEMENT. IF THERE IS A TECHNICAL SERVICE BULLETIN FOR THIS PROBLEM, THEN IT APPEARS THAT THIS PROBLEM IS KNOWN BY FORD AND THEY ARE NOT ADDRESSING IT PROPERLY, BECAUSE THE VEHICLE IS ONLY 3,000 MILES PAST THE POWERTRAIN WARRANTY. THIS IS NOT A SAFETY ISSUE OR A RECALL AND IT SHOULD BE.

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