NHTSA Complaint #11316865 — 2007 CHEVROLET HHR

PLEASE CONSIDER THIS COMMUNICATION AS A FORMAL COMPLAINT AGAINST GENERAL MOTORS. MY NAME IS [XXX]. I OWN A CHEVROLET HHR. I WANT TO RELAY TO YOU MY CURRENT FRUSTRATIONS WITH GENERAL MOTORS. I HAVE BEEN TRYING TO GET MY HHR FIXED SINCE LAST DECEMBER. APPARENTLY, GENERAL MOTORS HAS NOT BEEN PAYING IT'S DEALERS ADEQUATELY TO MAKE THESE REPAIRS. I DID NOT UNDERSTAND THAT THIS DEFECT WITHIN MY HHR COULD RESULT IN MY POSSIBLE DEATH. I LIVE IN KETCHIKAN, ALASKA. VEHICLES HAVE TO BE TRANSPORTED BY BARGE OR BY FERRY TO THE ONLY GM DEALERSHIP WHICH IS MENDENHALL AUTO CENTER LOCATED IN JUNEAU, ALASKA AND THERE WOULD BE NO REASON WHATSOEVER WHY ANYONE IN THEIR RIGHT MIND WOULD SHIP THEIR CAR TO JUNEAU FOR A SIMPLE $100 REPAIR AND LOSE THE UTILITY OF THEIR CAR. MY CAR IS A 2007 HHR. THE VIN NUMBER OF THE CAR IS [XXX]. THE RECALL CALLS FOR AN IGNITION SWITCH REPLACEMENT - NUMBER N140063 AND REPLACE IGNITION LOCK CYLINDER AND IGNITION KEY NUMBER N140113. PARTIES: [XXX], OWNER OF THE AUTO WORKS, KETCHIKAN, ALASKA, PHONE NUMBER AREA CODE [XXX]. [XXX], SERVICE MANAGER, MENDENHALL AUTO CENTER, JUNEAU, ALASKA, PHONE NUMBER AREA CODE [XXX]. CAR OWNER: [XXX] PHONE NUMBER AREA CODE [XXX]. ACTION REQUESTED TO BE INITIATED BY THE NATIONAL HIGHWAY SAFETY ADMINISTRATION IS THE FOLLOWING: CALL THE PARTIES REFERENCED IN THIS LETTER TO VALIDATE INFORMATION I HAVE GIVEN YOU. NEXT, USE YOUR ENFORCEMENT TOOLS TO CONVINCE GENERAL MOTORS THAT IT IS IN THEIR BEST INTEREST TO GET MY CAR REPAIRED AS SOON AS POSSIBLE. MY SAFETY SHOULD NOT BE HELD HOSTAGE OVER A MONETARY RENUMERATION MATTER. GM MUST RESOLVE THEIR DISPUTES WITH THEIR DEALERSHIPS IN A FAIR AN EQUITABLE MANNER AND HONOR THEIR SAFETY COMMITMENTS AND DECREE ORDER. YOURS TRULY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*DT*JB