NHTSA Complaint #11678399 — 2007 CHEVROLET HHR STEERING

Complaint Details

ODI Number	11678399
Vehicle	2007 CHEVROLET HHR
Component	STEERING
Date of Incident	August 4, 2025
Date Filed	August 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

Power steering motor went out. Went to the dealer to get special coverage 14119 ( I was aware of the issue ). Dealership refused to do work for free as stated in service bulletin. Called GM Corporate and they also said work would would not be done for free. 14119 specifically stated that power steering motor would be changed and I quote " at no cost to the customer " unquote. They want $175 just to look at my vehicle. When does the " at no cost to the customer " come in, apparently we seem to have forgotten that. I would like some legal clarification to this from the nhtsa.

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