NHTSA Complaint #11316780 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11316780
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	March 7, 2020
Date Filed	March 7, 2020
Mileage	453 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

VEHICLE SUDDENLY BEGINS JERKING HARD AT SPEEDS OF 45 MPH GOING DOWN A TWO LANE ROAD, THEN WRENCH WARNING LIGHT COMES ON DASHBOARD AND VEHICLE SUDDENLY STOPS AND NO LONGER WILL ACCELERATE FORWARD OR REVERSE. MESSAGE APPEARS AND SAYS GEAR WILL ENGAGE IN LOW SPEED ONLY, HOWEVER GEARS NO LONGER MOVE THE VEHICLE. WARNING APPEARS THAT POWERTRAIN ISSUE HAS OCCURRED CONTACT YOUR DEALER, THERE MAY BE A PROBLEM WITH THE POWERTRAIN OR 4X4 SYSTEM. THIS IS A NEW 2020 EXPLORER WITH 453 MILES ON IT AT THIS TIME. HAD TO HAVE VEHICLE TOWED BACK TO DEALER.

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