NHTSA Complaint #11316590 — 2018 JEEP COMPASS

I'VE BEEN GETTING THIS CAR SERVICED EVERY 2-3 MONTHS FOR THE SAME ISSUE SINCE I FIRST LEASED IT IN JULY 2018. I'VE BEEN SAYING IT'S A TRANSMISSION ISSUE, I GET IGNORED. MY CAR HAS STOPPED WORKING IN THE MIDDLE OF THE ROAD AND HIGHWAYS FOR THE ENTIRETY OF MY LEASE, IT HAPPENED AGAIN ON 3/1/2020 AND THE SERVICE DEPARTMENT FINALLY TOOK IT IN. AFTER ALMOST A WEEK OF NOT TOUCHING IT, THEY FINALLY TOOK A LOOK AT IT AND CONFIRMED THAT IT WAS THE TRANSMISSION. THEY NOW DON'T KNOW HOW LONG IT'S GOING TO TAKE TO FIX AND THEY WANT TO CHARGE ME OUT-OF-POCKET FOR A RENTAL CAR TO USE UNTIL THEY DECIDE TO FIX IT. THIS WAS A BRAND NEW VEHICLE THAT LEFT THE LOT WITH 0 MILES ON IT, I HAD TO GO THROUGH A RECALL AND COUNTLESS MOMENTS WHERE I WAS SCARED TO DRIVE IT, AND NO ONE BATTED AN EYELASH. THIS DEALERSHIP IS RUDE AND CARELESS, THEY JUST WANT TO MAKE MONEY OFF OF PEOPLE. I SHOULD NOT BE PAYING FOR A LEASED VEHICLE THAT IS CLEARLY DAMAGED. THIS LAST TIME THAT IT HAPPENED, I WAS GOING 35MPH ON A LOCAL ROAD AND THANK GOODNESS THERE WASN'T MANY DRIVERS AROUND AND NO ACCIDENTS OCCURED.