NHTSA Complaint #11311783 — 2014 FORD ESCAPE

I WAS DRIVING ON THE HWY WITH MY 1 YEAR OLD IN THE BACK WHEN I MY CAR STARTED TO SLOW ON ITS OWN. I PRESSED HARDER ON THE GAS TO KEEP UP WITH TRAFFIC AND THE CAR SURGED FORWARD ALMOST REAR ENDING THE ONE IN FRONT OF ME. IT DID THIS ONCE MORE BEFORE I GOT OFF THE HIGHWAY. WHEN I GOT OFF THE HIGHWAY I HAD TO MAKE A LEFT HAND TURN AND HALFWAY THROUGH THE INTERSECTION MY CAR COULD BARELY ACCELERATE. THERE WERE NO NOTIFICATIONS OR WARNINGS THAT POPPED UP. AS I TRIED TO MAKE IT UP THE HILL ON THE NEXT ROAD MY CAR STALLED AND THEN A NOTIFICATION POPPED UP SAYING TRANSMISSION FAULT SERVICE NOW. I HAD TO GET IT TOWED AND FORD SAYS IT IS THE TORQUE CONVERTER THAT CAUSED DAMAGE TO MY TRANSMISSION. I ASKED THEM ABOUT A SERVICE BULLETIN RELATED TO THE PART BUT THEY SAID THEY TAKE NO RESPONSIBILITY FOR THE PART FAILING. I HAVE READ HUNDREDS OF COMPLAINTS RELATED TO THIS PART ON THE INTERNET. MY MAKE AND MODEL CAR IS LISTED AS A CLUNKER ONLINE DUE TO THIS ISSUE. MY DAUGHTER AND I COULD HAVE BEEN KILLED IF MY CAR SLOWED DOWN ANY MORE GOING THOUGH THE INTERSECTION BECAUSE WE BARELY MADE IT BEFORE TRAFFIC CAME THROUGH. FORD SHOULD MAKE THIS RIGHT BEFORE SOMEONE IS KILLED. ALMOST ALL OF THE COMPLAINTS I READ SAID THE CARS THAT FAILED DUE TO THIS PART WHEN THEY WERE TRAVELING AT A HIGH RATE OF SPEED. WHEN I TALKED TO THE SERVICE PEOPLE AT THE FORD DEALERSHIP IN ALPHARETTA THEY SAID THEY KNOW THERE IS AN ISSUE WITH THIS PART BUT UNTIL FORD DOES A RECALL THEY CAN'T HELP ME. PLEASE TAKE ACTION BEFORE A FAMILY IS KILLED DUE TO FORDS NEGLIGENCE.