NHTSA Complaint #11311455 — 2012 HYUNDAI SONATA ENGINE

Complaint Details

ODI Number	11311455
Vehicle	2012 HYUNDAI SONATA
Component	ENGINE
Date of Incident	December 21, 2019
Date Filed	February 25, 2020
Mileage	105,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA HYBRID. THE CONTACT STATED WHILE DRIVING AT 15 MPH, WHITE SMOKE EMITTED FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT STATED THAT A MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL TO (PULL THE VEHICLE OVER AND TURN ENGINE OFF). THE CONTACT PULLED THE VEHICLE OVER AND THE VEHICLE WAS TOWED TO TULSA HYUNDAI LOCATED AT (9777 S. MEMORIAL DR, TULSA, OK 74133) TO BE DIAGNOSED WHERE THE FAILURE WAS DISCOVERED TO BE RELATED TO THE ENGINE. THE VEHICLE WAS NOT REPAIRED AND CURRENTLY STILL AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO PAY $1,500 OF THE REPAIR COST FOR GOODWILL. THE FAILURE MILEAGE WAS 105,000.

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