NHTSA Complaint #11311093 — 2016 MERCEDES-BENZ E350

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11311093
Vehicle	2016 MERCEDES-BENZ E350
Component	AIR BAGS
Date of Incident	December 17, 2019
Date Filed	February 24, 2020
Mileage	41,166 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E350W. CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE DRIVER SIDE AIRBAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (MERCEDES-BENZ OF WEST HOUSTON 1025 HIGHWAY 6 N, HOUSTON, TX 77079, (281) 492-5800) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE DRIVER AIRBAG GASKET SEAL, CABLE CONNECTOR WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 17V177000 (ELECTRIL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATION 41,166.

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