NHTSA Complaint #11310616 — 2013 SUBARU OUTBACK AIR BAGS

Complaint Details

ODI Number	11310616
Vehicle	2013 SUBARU OUTBACK
Component	AIR BAGS
Date of Incident	February 21, 2020
Date Filed	February 21, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

SUBARU HAS FAILED TO COMPLY WITH THE TAKATA AIRBAG RECALL. I BEGAN BY CALLING THE PHONE NUMBER SUPPLIED ON THE RECALL LETTER, BUT THE OPERATOR THERE PROVIDED NO INFORMATION ABOUT ACCOMPLISHING THIS RECALL. I NEXT TRIED THE SUBARU WEBSITE, UNDER RECALLS. ALTHOUGH THE SITE PURPORTED TO PROVIDE A MECHANISM TO EFFECT THE RECALL, IN FACT IT DID NOT FUNCTION SUCH THAT I COULD SCHEDULE SUCH A REPAIR. THIRD, I TRIED EMAILING SUBARU. AS OF THIS WRITING I HAVE HAD NO RESPONSE. FINALLY, I TRIED CALLING THE SUBARU 800 NUMBER. THEY WERE UNABLE (OR UNWILLING) TO PROVIDE INFORMATION TO EFFECT THE REPAIR.

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