NHTSA Complaint #11684961 — 2013 SUBARU OUTBACK SUSPENSION

Complaint Details

ODI Number	11684961
Vehicle	2013 SUBARU OUTBACK
Component	SUSPENSION
Date of Incident	August 15, 2025
Date Filed	September 4, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

I purchased a car from Middletown Nissan on May 24, 2025. The car was assured to have all these different safety checks so far it had to have the power steering pump replaced twice the power steering lines replaced all new control arms a new bearing brand new back brakes which include rotors and pads, and four new tires When the tires were put on they found that the car had significant damage in the subframe from rotting there are holes in it. The car was at the dealership several times for different problems and they never disclose this problem. They basically told me it was my fault when I’ve had the car for two months that the frame is completely rotted. The car is clunking and not driving mechanically the way it should

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